Your VA Care, Made Easier
We created this guide to help Veterans understand their VA Community Care benefits and what to expect during treatment at Momentum Medical Massage Therapy.
Our goal is to make scheduling, communication, and your treatment experience clear, simple, and organized.
VA Patient Program Guide
Welcome to Your Community Care Program
Welcome to Momentum Medical Massage Therapy.
We’re here to support you throughout your VA-authorized treatment. Our team will help coordinate your appointments and provide care based on your individual needs.
Please review the information below to learn what to expect during your treatment.
VA Authorization & Treatment Timeline
Your VA authorization specifies how many treatment visits are approved and when they must be completed. The authorization period may vary, including 90 or 180 days.
Please keep your appointments as scheduled so you have enough time to complete your approved visits.
Unused visits do not extend your authorization. Only VA can approve an extension or additional care.
Scheduling & Provider Availability
Our Medical Assistant coordinates appointments between patients and therapists using our booking system.
Once an appointment is scheduled, the system automatically sends reminders to help patients keep track of their visits.
Appointment availability depends on the therapist’s schedule and the patient’s VA authorization.
Treatment Records & Progress
Every treatment visit is documented through a clinical SOAP Note, recording your symptoms, treatment provided, pain levels, movement, and changes in your condition. These records support your medical history and are shared with VA Community Care as required.
Therapy Progress Summaries are prepared only upon patient request. They are not automatically issued after a set number of visits.
Momentum’s Patient Requests & Private Feedback page is now available. You may use it to request a Therapy Progress Summary, proof of attendance for VA travel reimbursement, or submit general questions, suggestions, and feedback.
Visit: https://momentummassagetherapy.com/patient-requests
Please do not include medical details, VA ID numbers, or sensitive personal information in your message.
Patient Privacy & Communication
Your medical information deserves privacy and care.
Momentum uses designated clinical systems to manage treatment records and patient communication.
Please use only clinic-approved communication methods when sharing private medical information. Never post personal health details in public comments or on social media.
Professional Boundaries & Patient Responsibilities
Momentum provides medical massage therapy in a safe, respectful, and professional environment.
Patients and therapists are expected to respect each other’s privacy, personal boundaries, and comfort. Treatment is limited to clinically appropriate care.
Inappropriate behavior, sexual comments, or harassment will not be tolerated.
Treatment Environment, Safety & Personnel Preparation
Please wear comfortable, gym-style clothing that allows you to move freely without being too tight or too loose.
Medical massage may include hands-on therapy, mobility assessments, range-of-motion exercises, and stretching. Your therapist may ask you to remove your shirt for upper-body treatment when needed.
Before each visit, please tell your therapist about any new injuries, recent surgeries, or changes in your health.
Service Animals & Treatment Room Safety
Animals in the Clinic
For patient and staff safety, pets and emotional support animals are not permitted in our shared medical facility.
Service animals recognized under applicable law must remain under their handler’s control at all times. Momentum staff cannot supervise or care for animals.
Animals that pose a direct safety threat or are not properly controlled may be required to leave, as permitted by law.
Late Arrival, Cancellation & Scheduling Responsibility
Late Arrivals & Cancellations
At Momentum, every appointment matters. We care for many Veterans throughout the day, and respecting appointment times helps everyone receive the attention and treatment they deserve.
Please confirm appointments only when you are confident you can attend. We appreciate 24–48 hours’ notice for cancellations or schedule changes, allowing us to offer available times to other Veterans.
We understand that emergencies and unexpected situations happen. Momentum does not charge cancellation fees. Please let us know as soon as possible.
We allow a 15-minute grace period for late arrivals. Arriving late does not extend your scheduled treatment time, as other patients may be waiting.
Appointments depend on availability. Recurring time slots and future appointments are not automatically reserved or guaranteed.
Thank you for respecting your therapist’s time, other patients’ appointments, and our shared medical environment. Your consideration helps us provide better care for everyone.
Illness,Infection & Treatment Safety
Illness & Infection Prevention
Your health and safety matter to us.
If you have a fever, flu-like symptoms, a contagious illness, or an active skin infection, please contact Momentum before your appointment so we can arrange a safer time for treatment.
We follow routine infection prevention practices and clean treatment equipment between patients.
Thank you for helping us maintain a healthy environment for everyone.
Contact, Scheduling & Patient Support
Important: Appointment Reminder Messages
Appointment reminders are automatically sent through our third-party booking system. These messages are not from an AI assistant, and the reminder number is not Momentum’s contact number.
Please do not reply to reminder messages or call the reminder number. For scheduling, cancellations, or questions, contact Momentum directly at (602) 558-9783.
Standard messaging charges may apply depending on your mobile service plan.
Additional VA Patient Guidelines & Responsibilities
Treatment Readiness & Personal Belongings
Treatment Readiness & Personal Belongings
Please arrive ready for medical treatment in comfortable clothing that allows movement and stretching.
Jewelry, watches, accessories, and other personal items may need to be removed during treatment. We recommend leaving valuables at home whenever possible.
A designated space is available for your belongings, but patients are responsible for keeping track of their personal items and checking that nothing is left behind.
Momentum does not provide personal item storage or safekeeping services.
Being prepared helps protect your belongings, prevent misunderstandings, and respect the appointment time of other patients.
Shared Medical Space & Communication Courtesy
Shared Medical Space & Communication Courtesy
Momentum shares a medical facility with other healthcare providers. We kindly ask everyone to help maintain a calm, respectful environment for all patients.
We understand that some patients may have hearing difficulties or need to remove hearing aids, dentures, or other personal devices during treatment. Please let your therapist know if you need assistance communicating or extra time to prepare.
When possible, please keep conversations and phone calls at a considerate volume to respect the privacy and comfort of others.
Thank you for helping us create a welcoming space where everyone’s needs are respected.
Program Completion, Final Review & Continue Care
Program Completion, Final Review & Continued Care
At the end of your VA-authorized treatment program, your therapist reviews your progress, including pain levels, mobility, and response to treatment.
When clinically appropriate, a final assessment and Plan of Care (POC) may be prepared to support recommendations for continued care.
VA determines whether additional treatment is authorized. Completing your current visits does not automatically extend your care.
Your treatment history remains part of your clinical record and may support future medical care.
Patient Education Videos
Patient Education Videos
Explore helpful videos about movement, mobility, stretching, and everyday self-care. These resources help you better understand your body and support your treatment at Momentum.
Always follow your therapist’s recommendations and move within your comfort level.
Your Care at Momentum: A Guide for Veterans
New to Momentum? Start here. Learn how our treatments work, what to expect at your appointments, how VA Community Care works, and how to take care of yourself between visits. You’ll also find answers about scheduling, check-in, technology, and patient support.
Momentum was established in January 2023. We are a family-owned medical massage practice dedicated to caring for Veterans through personalized treatment and patient education.
Momentum Medical Massage Therapy is a family-owned practice in Arizona. We provide medical massage therapy for Veterans, focusing on muscle pain, tension, and movement problems.
We also help patients understand their treatment, keep track of their progress, and learn simple ways to care for their bodies between visits.
Momentum is owned by Angelina and Aaron Hull.
Angelina brings more than 35 years of experience in bodywork, massage, yoga, and health education, with training and experience in Thailand, India, and the United States.
Aaron is a Licensed Massage Therapist, Board Certified in Therapeutic Massage and Bodywork (BCTMB), and a certified yoga teacher who trained in India.
Together, they provide hands-on treatment, with additional support for patient communication and clinical documentation.
We choose to care for Veterans because we believe they deserve time, attention, and respect.
Many Veterans live with pain and movement difficulties that affect everyday life. We want to help them feel more comfortable, understand their bodies, and find practical ways to take care of themselves.
For us, this work is about caring for people, not simply filling appointments.
No. Digital communication and artificial intelligence are not the same thing.
AI is technology that can analyze information, recognize patterns, or generate content such as text and images.
Appointment reminders, online booking, text messaging, and digital check-in are examples of software-based communication and recordkeeping. These technologies existed long before today’s generative AI.
An automated message does not necessarily mean AI wrote it. A digital system can send reminders, organize information, and support communication using ordinary software.
At Momentum, we use technology to make communication more convenient, reduce paperwork, and support patient care. Technology is a tool that helps our team work efficiently—not a replacement for the people responsible for your care.
Our secure digital check-in system saves time, reduces paperwork, and keeps patient information organized.
It helps us record your symptoms, track your treatment progress, and prepare clinical reports for VA when needed.
Momentum uses a private booking system for our patients, not a public app for anyone to download.
This allows our team to manage appointments as part of each Veteran’s medical care. A private app does not mean it was created by AI.
VA Community Care appointments must follow your approved visits, authorization dates, and treatment schedule.
Our Patient Support team handles booking to help prevent scheduling mistakes and keep your treatment records accurate.
Just contact Momentum when you need an appointment or want to make a change.
Our booking system sends automatic reminders from a U.S. phone number assigned to the messaging service. It is not an AI conversation.
Please do not reply to that number. It is only for appointment reminders.
To confirm, cancel, or change an appointment, contact Momentum directly.
Each iPad has a different purpose.
The first iPad is for building security.
The second iPad is for Momentum’s clinical check-in and treatment records.
Medical massage therapy is a clinical approach to massage based on anatomy, physiology, and the musculoskeletal system. It uses targeted techniques to address muscle tension, pain, and movement limitations. Treatment is guided by the patient’s condition, clinical assessment, and individual care goals.
Medical massage therapy may help manage muscle pain, stiffness, tension, and movement limitations. Treatment may also support recovery from certain injuries and chronic musculoskeletal conditions. Your therapist will assess your symptoms and determine which techniques are appropriate for your individual needs.
No treatment can promise that your pain will disappear completely.
Medical massage may help reduce pain, muscle tension, and movement problems, but results are different for everyone.
Your health, daily activities, sleep, and stress can all affect your progress. What you do between appointments matters, too.
Medical massage is only one part of your care. Simple movements at home can help maintain flexibility, improve mobility, and make everyday activities easier.
Your therapist may suggest gentle exercises based on your needs. They should not be difficult or painful.
Practicing between appointments helps you take an active part in your care.
Treatment is teamwork. Your therapist works on your muscles, and you can help by relaxing your body.
Breathe in through your nose and slowly breathe out through your mouth. A long, gentle exhale can help release muscle tension and make it easier for your therapist to work.
After treatment, your body may need time to adjust. You might feel some temporary soreness or changes in muscle tension.
Follow your therapist’s aftercare instructions, keep your movements gentle, and pay attention to how your body feels.
Not everyone likes reading long explanations. Sometimes watching a short video makes things easier to understand.
Our videos cover everyday topics like movement, food, spending time outdoors, getting sunlight, and taking care of your body.
You use your body every day, but how often do you take time to care for it?
These videos give you simple ideas you can try in daily life.
Momentum provides medical massage therapy, not a typical spa massage.
Reading our FAQs or watching our videos before your visit helps you understand how treatment works, what to expect, and how you can take part in your own care.
Your daily habits can affect how you feel. Sleep, food, movement, and stress all play a part in your health.
Learning about your body can help you make small changes that work for you.
You don’t have to change everything at once. Start with something simple.
Your body moves through different positions all day, from getting out of bed to walking and sitting.
Gentle movements can help prepare your muscles and joints for these changes.
Your therapist may show you simple exercises that fit your needs. You don’t need difficult or painful workouts to practice moving more comfortably.
Your pain level, sleep quality, and movement are important parts of your treatment history. Recording how you feel at each visit helps show changes over time and provides useful information for your current treatment and future care. These are your own health records, based on your personal experience.
A SOAP Note is a medical treatment record. It includes your symptoms, your therapist’s findings, your progress, and the plan for your care.
Momentum documents each visit to keep an accurate treatment history and provide clinical reports to VA as required.
A Plan of Care explains your treatment history, progress, and recommendations for future care.
At the end of your authorized treatment visits, Momentum can prepare this information for VA to review if further care is needed.
It can also help other healthcare providers understand your treatment history. VA decides whether additional treatment is approved.
Yes. You can request a Therapy Progress Summary from Momentum.
It explains your treatment history and progress, so you can keep it for your records or share it with another healthcare provider.
We prepare this summary when a patient requests it.
Yes. Your treatment records can help other healthcare providers understand what care you received, how your symptoms changed, and what treatment was recommended.
These records are useful even if you continue your care somewhere other than Momentum.
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